Customer delight, which focuses on the origin of a service for the consumer’s demand and its recognition, is part of the service industry. Customer satisfaction is very important at SK logistics seeking competitive advantage, because it recognizes the importance of the client’s expectations. It ensures that every customer service related aspect, no matter what it may include, for example receiving orders, their implementation or the resolution of problems etc is taken care of. It will ensure that the needs of the client are well understood, and our delivery is promising, always a step beyond their expectations.
SK Logistics establishes directorial excellence considering strength in risk and its knowledge of the competitive advantages as the foundation, on which its strategies become flexible and nimble. Its supply chains are able to adapt quickly to all the changes and risk, while maintaining customer service levels. These two key points are specific for its compliance and on the customer service part. In other words, it specifically focuses on the customer service perspectives. It believes flexibility is composite with an array of meanings from the ability to be easily adapted to the willingness to change or compromise in quality. It is always ready for all the challenges.
SK Logistics prepare themselves to better assist the flow of products throughout the country. It has proved to be excellent in the term of ‘Logistics Excellence’ by employing a highly skilled workforce. The whole process from the product being shipped goes through a complex set of steps from manufacturing to delivery which includes companies and third party service providers. SK Logistics believes in customers efficiently by providing tailored logistics and transportation solutions, ensuring coordinated goods lobby from origin to end in the most safe and timely manner.
For SK logistics, employee engagement is a top priority that engages individual performance with its overall business outcomes. Employee engagement and empowerment in all perspectives is critical in supply chain management. It keeps an eye on every important aspect of the supply chain, from raw materials to finished goods, with one of the steps becoming disengaged; the unconstructive impacts can be felt across the entire supply chain. It’s employees take ownership of their work, gain flexibility and take pleasure in a stable working environment. We at SK Logistics as a team take some lead on the front end by increasing employee engagement, which creates a stronger more efficient supply chain in the long run.